KAMANURU RAVI

Led customer support operations for banking products, managing high-volume inquiries and driving customer satisfaction and product adoption.

• Successfully managed 80+ daily customer inquiries concerning accounts, loans, and credit cards, consistently achieving a 95% customer satisfaction rating.
• Streamlined resolution of complex account issues by effectively coordinating with internal teams, leading to a 20% reduction in escalations.
• Drove a 15% increase in product adoption by strategically cross-selling relevant banking products to customers.
• Ensured full compliance with banking regulations by maintaining up-to-date knowledge and applying it to all transactions.

Provided comprehensive customer support, efficiently resolving technical issues and enhancing product understanding for users.

• Efficiently troubleshot and resolved a wide range of customer issues, significantly improving overall satisfaction and achieving a consistent 90%+ customer satisfaction rating.
• Guided customers through product features and usage, enhancing their understanding and maximizing product utility.
• Systematically documented and escalated recurring product feedback to the development team, contributing to continuous product improvement.
• Managed customer communication and follow-up, ensuring timely resolution and a positive service experience.

Managed comprehensive customer support for a leading hospitality platform, ensuring seamless booking experiences and driving service sales.

• Resolved diverse customer inquiries regarding bookings, payments, and hotel stays through effective phone and email communication.
• Collaborated directly with hotel partners to facilitate seamless check-in and check-out processes, enhancing guest experience.
• Accurately processed refunds and payments, efficiently resolving billing concerns and maintaining financial integrity.
• Exceeded customer satisfaction targets by delivering prompt, empathetic support and consistently meeting service level agreements.
• Successfully upsold additional services like room upgrades and packages, contributing to a measurable increase in service sales.